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Kindle Troubleshooting


Amazon’s most popular in-house development is pretty much the best option for those who want to carry their entire literary collection with them wherever they go. Of course, just like any technology, the Kindle has its imperfections. Here are some basic troubleshooting methods you can use in order to fix what’s gone wrong with your Kindle.

Frozen Pages

If your Kindle screen is frozen or unresponsive, it could be because your battery is too low. Just plug it in to an outlet and make sure it’s charging, and then wait 2 minutes before trying to use it. If it’s still unresponsive, then reset it by holding the power switch for 15 seconds.

Content Transfer Failure

If you’ve transferred files to your Kindle from your computer but can’t find them, make sure they have one of the following file extensions: .AZW, .PRC, .MOBI, .MP3, .AA, and .TXT. If it does, then make sure you put it in the correct folder (.MP3 in “Music”, reading content in “Documents”, etc.).

If Your Kindle Does Not Rotate

  1. Click on the text screen to see if it will rotate that way.
  2. Double check to make sure you have selected the “auto” option.
  3. If it still doesn’t work, check the battery and make sure it’s not too low.
  4. Finally, if it still doesn’t work, go to Home > Menu > Settings > Menu > Restart

It could be because your battery’s low, or just because you haven’t enabled screen rotation. Try these steps to try to fix the problem.

If Kindle Doesn’t Allow You to Download

If you can’t download anything to your Kindle, it may be because your device isn’t synchronizing with Amazon servers.

  1. Check the battery to make sure it’s charged.
  2. Make sure you’re connected to the internet
  3. If your wireless signal is low, this may be the cause
  4. Sync your Kindle
  5. If you have to, restart your Kindle. Follow instructions above.

If Your Book Is Not Properly Displaying

Your book could have formatting errors if it is not being displayed properly, or if it is not displaying at all.

  1. Delete the book and download it again from you archived items.
  2. Email Amazon the title, error location number, and a detailed description of the book in question.

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